Rachel Lawrence
From: isla14@oibmail.com
Subject: Receipt #0702
<Sent May 18, 2015, 2:11pm>
To: corbinsburgers@car.sb.com
To Whom It May Concern:
When I stopped by your restaurant for a carry out order this afternoon, I didn’t think my day could get any worse.
I was wrong.
I’d been told for weeks that I needed to try one of your famous cheeseburgers. My best friend raved, “It will change your life!”
I regret to inform you that it did NOT, in fact, change my life in any way except for adding to the growing pile of disappointments that have plagued my Monday.
My order was cold, incorrect, and given to me by an employee who was— to be honest—very rude.
What I hoped might give me the boost I desperately needed only left me with a bad taste in my mouth, both figuratively and literally, as I bit into several onions which I’d explicitly asked to be left off.
I will not be returning to your establishment, and I’d encourage you to do better in the future if you want to keep your customers.
Regretfully,
Isla Anderson
From: corbinsburgers@car.sb.com
Re: Receipt #0702
<Sent May 18, 2015, 9:37pm>
To: isla14@oibmail.com
Dear Ms. Anderson,
I am sorry to hear that you had an unpleasant experience at Corbin’s and even sorrier to hear you’ve had such a hard day.
I sincerely regret that we added to your stress and discouragement.
If you’ll stop by the restaurant one day this week, I’d be happy to refund the price of your meal in full. I’d also love to make you a replacement burger at no charge to see if we might win you back over as a future customer.
Thank you for your time and feedback, and we hope to see you soon.
Best Regards,
Corbin Bennett
Owner/Operator
From: corbinsburgers@car.sb.com
Subject: Hi
<Sent May 26, 2015, 9:09am>
To: isla14@oibmail.com
Ms. Anderson,
I hope I am not overstepping, but I wanted to let you know that I very much enjoyed meeting you last week and talking with you over that basket of fries. I’ve never met anyone else who eats them dipped in ketchup and vinegar like I do.
I hope you enjoyed the cheeseburger as much as you said you did. And, at the risk of sounding too forward, I really, really hope I might see you again sometime soon.
Corbin
From: isla14@oibmail.com
Re: Hi
<Sent May 26, 2015, 12:11pm>
To: corbinsburgers@car.sb.com
Hi Corbin,
Please call me Isla.
I wanted to email you as soon as I left the restaurant the other night, but I couldn’t push past the embarrassment of sending that awful email in the first place.
It had seriously been a terrible day, and I pounced on the chance to vent, totally insensitive to the fact that there would be an actual person on the other end of my ugly words.
I know I said this several times the other day, but… I apologize. Truly.
Thank you for being so gracious and kind to me.
I don’t know what else I can do to make it right, but I promise to try to pay it forward to someone in need of some undeserved kindness if I ever have the opportunity.
And, yes, the burger was absolutely delicious.
At the risk of sounding too forward myself, if you ever want to branch out and try some different (though not better—impossible!) cuisine, I know of a great little Italian place downtown. It’s my favorite. Well, it used to be.
Sincerely,
Isla
From: corbinsburgers@car.sb.com
Re:Re: Hi
<Sent May 26, 2015, 8:52pm>
To: isla14@oibmail.com
Isla,
Please stop apologizing. We’ve all had those days, and I have no doubt we’ll both have plenty of opportunities to both ask for and extend forgiveness to others in the future.
Italian food (or any other excuse to spend time with you) sounds amazing! Can I have your phone number?
C
From: isla14@oibmail.com
Re:Re:Re: Hi
<Sent May 26, 2015, 8:59pm>
To: corbinsburgers@car.sb.com
843-555-2424
From: isla14@oibmail.com
Subject: Look What I Found!
——Forwarded Message Attached——
<Sent August 30, 2018, 10:33am>
To: corbinsburgers@car.sb.com
I was looking through old emails today and found this gem. It made me laugh…and cry!
Do you remember that night at Casa Nostra when the bread was stale, and you told me I wasn’t allowed to complain in case the chef was handsome and single and wanted to make it up to me?
Anyway, I thought you should see this again. And I also need to formally withdraw my original complaint. Turns out that cheeseburger DID change my life. In all the best ways.
I love you,
Isla
From: corbinsburgers@car.sb.com
Re: Look What I Found!
<Sent August 30, 2018, 3:16pm>
To: isla14@oibmail.com
Dear Mrs. Bennett,
I am pleased to hear that your experience with our restaurant has been to your liking.
Don’t tell the others, but you’re my favorite customer.
Stir fry tonight? I’ll cook 😉
C
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